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Learning Exchange Server 2003

by William Boswell

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Surprisingly, the majority of organizations running Exchange are still usingExchange 5.5 that was released in 1997. In 2003, Microsoft suspended theirsupport of 5.5. Companies are now starting to upgrade and they will upgradeto 2003.Most sys admins who call themselves "Exchange" admins have never reallyworked with Exchange servers before. And for them, most of the books onthe market assume they have a basic understanding of Exchange and thereforejump right into a feature-based approach for Exchange 2003. Bill Boswellrecognized this and created a book to teach sys admins the fundamentals ofExchange 2003: How does it work? How do I get the most out of it? How do Ifix it if it breaks? He introduces the material at the right level, getting thereader to do something useful quickly, without patronizing the reader with a lotof fluff. The chapters get readers up and running in a test environment, thenexpose readers to layers of detail as they progress through a topic andultimately get them ready for a real-world deployment or a managementchallenge. Bill makes a point to cover Outlook, Eudora and other e-mailclients. And he is not afraid to suggest third party products when he believesthey will work more efficiently.

From the Back Cover

Learning Exchange Server 2003


Bill Boswell


·      Exchange Server 2003 for working administrators

·      Maximizing performance, reliability, and business value

·      Integrating Exchange into your overall IT infrastructure

·      Contains detailed process analyses and dozens of how-to diagrams

·      Migrating from legacy versions of Exchange

·      Reviewed by Exchange MVPs and approved for technical accuracy by Microsoft


Windows Server System Series


Real-world Exchange 2003 deployment and management for working administrators


This is your start-to-finish guide to getting Microsoft Exchange Server 2003 into production, then maximizing its reliability, performance, and business value. Bill Boswell writes for working administrators whose responsibilities now include Exchange Server 2003. He addresses every facet of Exchange from architecture to address lists, answering three key questions: How does it work? How do I get the most out of it? How do I fix it if it breaks?


Unlike some books, this one recognizes that you’re deploying Exchange in the context of a complex IT infrastructure. Boswell thoroughly discusses Exchange’s key dependencies and connections, and offers detailed process analyses—complete with diagrams and step-by-step integration guidance. You’ll learn exactly what you need to know to make Exchange work seamlessly with Outlook--and with other email clients. Boswell even introduces third-party administration tools that work when Microsoft’s don’t.


Best of all, you can rely on this book. It was written by one of the world’s leading Exchange and Windows Server consultants, then reviewed by Microsoft Exchange MVPs, and approved by Microsoft itself for technical accuracy.


·      Getting up-to-speed on an Exchange system you’ve inherited

·      Migrating from legacy versions of Exchange

·      Ensuring service continuity in any environment--from small business to Fortune®-class enterprise

·      Designing Exchange Server 2003 for maximum performance

·      Deploying distributed Exchange architectures

·      Implementing security best practices to prevent system compromise

·      Managing storage, mailboxes, message routing, public folders, distribution lists, and more

·      Troubleshooting Exchange: isolating and correcting a wide range of Exchange problems

·      Includes step-by-step procedures and lab exercises for testing and production deployment


About the Author

About the Author


BILL BOSWELL, MCSE, is an independent consultant and trainer and the author of two previous books, InsideWindows Server 2003 and Inside Windows 2000. His firm, Bill Boswell Consulting, Inc., is based in Phoenix, AZ. Boswell is a Contributing Editor for MCP Magazine and a sought-after speaker at TechMentor and other conferences.

Excerpt. © Reprinted by permission. All rights reserved.
Preface: Learning Exchange Server 2003

Learning Exchange Server 2003


Thanks for taking a moment to browse this book. It is intended to guide a system administrator with at least a year of experience with Windows servers, Active Directory, and networking through the deployment of an enterprise messaging system based on Exchange Server 2003. It does not assume that you have any prior experience with Exchange or any other messaging server.

It also does not make any assumptions about the size of your organization. You might be the sole administrator for a small firm or a service technician working for a Value Added Reseller (VAR), or a member of an Exchange team in a large company. The challenges are the same, really. The only difference is the scale of the project and the resources you have at your disposal. Administrators in smaller firms often have to fend for themselves, which adds to the difficulty of dealing with Exchange issues if you're new to messaging. If you belong to an Exchange team, you can draw on the experience of your colleagues, but this book will help you get up to speed as quickly as possible so you can contribute your fair share and avoid making mistakes.

If you're flipping through pages in a bookstore, or browsing content online, you'll notice that this book takes a slightly different approach to learning Exchange than other references. In addition to the standard how-to guides and feature descriptions, you'll find detailed process analysis and discussions about underlying concepts and dependencies. That's because Exchange is rich with complex ties to other Windows services and a variety of network components. My hope is that you'll come to see Exchange as an organic part of an overall communications infrastructure rather than just an e-mail server in a rack.

The chapters are arranged to get you up and running quickly and they expose layers of detail as you progress. Each topic contains elements to help you design and configure a particular set of features, streamline your daily operations, diagnose problems, safeguard data, and evaluate third-party applications and tools. The topic elements include

  • Protocols and processes used by Exchange, Active Directory, and the Windows operating system to fulfill critical messaging functions.

  • Design specifications and constraints you'll need to observe when performing a task.

  • Security practices that help you prevent system compromise.

  • Precautions and prerequisites to ensure reliable operations.

  • Procedures that describe, step-by-step, how to perform each critical task and assess the results.

  • Monitoring and management suggestions to help you ensure ongoing system functionality.

  • Troubleshooting hints to help guide you through isolating and correcting problems.

The topics are structured so that you can choose to skip over low-level details, jump right to the step-by-step procedures, and then flip back if you have questions.

As you work your way through the book, I urge you to perform the procedures and tests in each topic. They're designed for use both in lab testing as well as for production deployment. Chapter 1 describes how to use virtual machines to build a lab with all the servers and clients you need to test the major features of Exchange.

The most important thing to do is to have fun. An e-mail administrator provides a vital service that nearly everyone appreciates, even if they complain to you on a regular basis. If you keep the e-mail servers stable, deliver features that help your users do their jobs efficiently, and avoid losing messages from (or to) bosses and clients, you'll be everybody's best friend. Good luck.


I would not have been able to write this book without help from many extraordinary people who lent their time, talent, and expertise to the project. I want to take this opportunity to introduce them and to thank them individually and collectively.

The project team at Addison-Wesley did a phenomenal job. Sondra Scott originally championed the book and convinced me that readers wanted a fresh approach. Elizabeth Zdunich took over from Sondra and shepherded the book through final production. Take a minute, if you would, and read through the names of the production staff listed in the first pages of the book. These are people who love technical books and who work under crushing deadlines to make sure that their titles contribute innovative and technically sound ideas to the marketplace. I'm unbelievably lucky to have the chance to work with them.

Thanks to a ground-breaking program put together by Susan Bradley at Microsoft, I was able to draw upon the expertise of some of the best and the brightest in the Exchange product development team, product support team, field consulting team, and documentation team. Teresa Appelgate, User Education Specialist and author/contributor for many Exchange white papers, fielded my piles of questions and spent lots of time helping to find the right person with the right answer. I got a great deal of information from Per Farny, National Practices Consultant in the Microsoft Consulting Services Enterprise Messaging team; Tejas Patel, an Exchange server specialist in the Messaging Support group; Christopher Budd, CISSP and author of Microsoft's Exchange Server 2003 Message Security Guide; and Brad Clark, a program manager for Exchange. You can gripe all you want about Microsoft as a corporate entity, but these folks are superstars and I'm grateful for their help.

I was also fortunate to have an incredible group of tech reviewers. Barrie Sosinsky and David Chun reviewed the manuscript from the point of view of experienced system administrators who want to learn about Exchange from the ground up. Not only did I benefit from their fresh perspective, they also did a great job of ferreting out glitches in my descriptions that might stymie a newcomer. Barrie was especially generous with his time and became an ardent spokesman for harried administrators everywhere. Neil Hobson and William Lefkovics, consultants who have earned Microsoft's prestigious Most Valuable Professional (MVP) status in recognition of their expertise and willingness to support the Exchange community, did me the honor of giving the manuscript a careful read. They shared their wealth of knowledge about Exchange design and operation, troubleshooting tools, and third-party products. They also demonstrated a truly scary mastery of the Microsoft KnowledgeBase articles on Exchange. Their feedback is present on nearly every page of the book. I invite you to read their contributions in the MS Exchange blog, http://hellomate.typepad.com/exchange.

© Copyright Pearson Education. All rights reserved.



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