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the benchmarking bookby Michael J. Spendolini Download Book If you are the author or the publisher, and would like to link to your site here, please contact us. About Book Book Description The definitive guide on how to use benchmarking to discover what great companies do that make them "the best"...it's an AMACOM best-seller! The original edition of this book was the first guide to present a pragmatic model for using the breakthrough quality tool called "benchmarking." In the eight years since, readers have gobbled up over 80,000 copies. The new second edition is a thorough update and includes scores of fresh examples and current "lessons learned" from world-class benchmarkers such as Ford, Lucent, USAA, Dow Corning, Intel, Kodak, Dupont, and Sprint. Readers learn how to: * Master the basics: determining what products or processes to benchmark, forming a team, identifying partners, collecting and analyzing the information, taking action * Utilize recent modifications to the model and incorporate new protocols, research, and changes in deployment methods * Understand the connection between benchmarking and its subset, known as "best practices"--a field that's received much recent attention * Take advantage of e-mail, the Internet, and intranets--and the tremendous impact these developments are having on the state of benchmarking today.
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